Terms & Conditions


HERBS ‘N’ FOOD E-Commerce Terms & Conditions

1.            Welcome to www.herbsnfood.com.my! Thank you for visiting our website. This page forms the Terms and Conditions in accordance with which we supply Products (each a “Product”) listed on our website www.herbsnfood.com.my (the “Site”) to you (the “Terms and Conditions”). Please read these Terms and Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY AS IT GOVERNS YOUR USE OF THE SITE.


2.            This Agreement (the "Agreement") is an agreement between the Customer (hereinafter referred to as “you” or “your”) and HERBS ‘N’ FOOD SDN BHD (Company No. 194352-M) (Herein after referred to as “HNF”, “we”, “us” or “our”) that states the terms and conditions regarding your access to and use of HNF’s Site and all content, information, products and services available on or through the Site, which includes processing and delivery of Product orders. Your use of the HNF service and the Site constitutes your agreement to the terms and conditions together with the Privacy Policy set forth below. If you do not agree with all of the terms and conditions, do not use the Site or the HNF Service.


3.            You agree that the HNF reserves the right to amend these terms and conditions together with the Privacy Policy at any time, in HNF’s sole discretion, by posting any such amendment(s) to the Site without prior notice. HNF does not undertake to notify any of such changes.


4.            HERBS ‘N’ FOOD and HERBS ‘N’ FOOD Logo are trademarks of HNF (“Trade Marks”). All material on this Site, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services (“Content”) is owned by or licensed to HNF. You must not reproduce, transmit, adapt, distribute, sell, disrupt, modify, publish, store or display in public the Content or Trade Marks for any purpose, other than with the prior written consent of HNF, or as permitted by law. Using the Site for any other purposes or in any other manner is strictly prohibited. All rights of HNF are reserved.

5.            Trademarks used on this website to describe third parties and their products are trademarks of those third parties.

6.            All rights, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to HNF in this Site and all text, graphics, photographs, forms, diagrams and other materials published on it shall remain the property of HNF at all time. You must not reproduce, transmit, adapt, distribute, sell, disrupt, modify, publish, store or display in public or distribute in any way the contents or any part of this site for any purpose other than with the prior written consent of HNF, or as permitted by law.


7.            The Site may contain hyperlinks to other sites and pages which are not maintained or controlled by HNF and for which HNF is not responsible. When you clicked into any of these links or pages you leave this site and access to such site or page is at your own risk for which HNF disclaims all responsibility and liability.

8.            HNF disclaims all liability to information or materials posted by advertisers or sponsors on this Site.


9.            You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute an offence under the Communications and Multimedia act 1998. In the event such breach occurs, HNF will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.


10.          The Customer shall agree to complete the registration process according to HNF's requirements as stated on this Site. The Customer shall provide HNF with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address. If the Customer provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), HNF has the absolute right to suspend or terminate the registration of such Customer and/or refuse any and all its current or future use of this site.

11.          Registration is open to residents in Malaysia aged eighteen (18) years and above. HNF has the absolute discretion to refuse the registration of a potential Customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever. Once the Customer has completed and submitted its registration, we shall deem that the Customer has opted in to receive email communication and text message from us and the Customer shall be responsible for all charges imposed by the Customer’s mobile phone carrier, if any.

12.          HNF has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

13.          The Customer shall be liable for every Order made under his/her Login and agrees to indemnify HNF for all claims, damages whatsoever made by any third party arising from the actions of a person placing Orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information. The Customer shall immediately notify HNF in the event of any unauthorized use of the Customer’s Login.

14.          Should the Customer find any unauthorized use of his/her login, the Customer shall notify HNF immediately and effectively.

15.          Access to the Site is done through the use of a personal password. You shall ensure that the password is kept strictly confidential to prevent any unauthorized use. You shall accept responsibility for all activities that occur under the Customer’s Login and password. HNF shall use its best endeavors to prevent any unauthorized entry to the Site. However, HNF shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the Site.


16.          Customer may place his/her Order via HNF’s website at: http://www.herbsnfood.com.my. Once you have selected the product(s) that you wish to order and the method of either delivery or collection, you will then be shown (on the Site) the charges you must pay including taxes, if applicable, and any applicable delivery charges. You shall pay for the order in full at the time of ordering, all forms of payment (bank transfer, debit/credit card, etc) are to be processed via the payment gateway of the Site.

17.          After placement of an Order, you shall receive an email acknowledging receipt of Purchase Order. For clarification, such acknowledgement of receipt of Purchase Order does not constitute confirmation of acceptance of such Purchase Order and it does not guarantee its’ stocks availability. The inclusion of any Products or services on this site at a particular time does not guarantee that the Products or services will be available at all time.

18.          HNF shall not be obliged to supply the Product to you until we have accepted your Purchase Order by sending you a subsequent email confirming our acceptance, in the form of a document called a "Confirmation of Order" stating that HNF is accepting your order.

19.          Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.


20.          It is illegal for any Minor under the age of eighteen (18) to purchase alcohol and it is illegal if you falsify your details in order to purchase alcohol if you are a Minor under the age of eighteen (18).

21.          By virtue of Section 19 (1) and Section 19 (2) Syariah Criminal Offences Act 1997, all Muslims are forbidden from buying and drinking alcohol.

22.          In accordance to the legal provisions above, any Minor or Muslims are not allowed to purchase alcohol products listed on the Site.


23.          HNF may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account or Customer’s bank account depending on the period of time your financial institution required to arrange for the refund. You are not allowed to cancel the order once a Confirmation of Order is issued. If certain Product is not available, you may choose the following options upon notification by email or SMS:-

(a)          to replace the unavailable product(s)/item(s) with another item that is equivalent  in value and proceed with the remaining order; or

(b)          not to proceed with the order and to refund the full amount paid

should you fail to respond to the notification within seven (7) days, HNF will cancel your Order and full refund will be given in accordance to these Terms and Conditions.


24.          All Products listed are in Ringgit Malaysia (RM).

25.          Payment for Products ordered online through the Site can be made through our payment gateway via online bank transfer, valid VISA or MasterCard only. HNF shall not be liable for any debit/credit card fraud.

26.          HNF may from time to time set credit limits for each individual customer(s) and HNF reserves the right to limit sales including the right to decline sales to any customers.

27.          HNF reserves the right to change the payment terms for any order without prior notice.

28.          If payment for any order has already been made but the order is not accepted by HNF, the Customer will be entitled to a refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.


29.          HNF shall use reasonable steps to deliver the Ordered Products to the delivery address specified and keyed in by the Customer but HNF cannot guarantee any firm delivery time and HNF shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of HNF.

30.          Your order will be delivered to you via the service of a courier service company appointed by HNF. At this juncture, delivery service is only extended to the Klang Valley postcodes listed in the table below. Please allow three (3) working days for delivery from date of HNF’s Confirmation of Order. Please note that we will not accept any delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. Should delivery to some locations is not possible, we shall contact you to arrange for delivery to an alternative address.

Postcodes covered under Klang Valley:                

Kuala Lumpur, KLCC, Ampang, Batu Caves                            

50000    50050    50088    50100    50200    50250    50300    50350     50400    50430    50450    50460    50470

50480    50490    50500    51000    51100    51200    52000    52100     52200    53000    53300    54000    54100

54200    55000    55100    55200    55300    56000    56100    57000     57100    58000    58100    58200    59000

59100    59200    60000    68000    68100                                                                                     

Petaling Jaya, Ara Damansara, Tropicana, Mutiara Damansara

46000    46050    46100    46150    46200    46300    46350    46400     46500    47300    47301    47308    47400   

46410    47810    47820    47830                                                                                                                                                   

Subang Jaya, USJ, Sunway                                                           

47200    47500    47510    47600    47610    47620    47630    47640   47650                     


47100    47110    47120    47130    47140    47150    47160    47170   47180     47190                                                    

HICOM Glenmarie, USJ Heights, Bukit Jelutong, Shah Alam

40000    40100    40200    40300    40400    40450    40470   


42100    41000    41100    41150    41200    41250    41300    41400               


62000    62007    62050    62100    62150    62200    62250    62300    62502    62504    62505    62506    62510    62512    62514    62516    62517    62518     62519    62520    62522    62524    62526    62527    62530    62532    62536    62540    62542    62546    62550    62551    62570    62574    62576    62582    62584    62590    62592    62594    62596    62602    62604    62605    62606    62616    62618    62620    62623    62624    62628    62630    62632    62648    62652    62654    62662    62668    62670    62674    62675    62676    62677    62686    62692    62988


43200    43300

Seri Kembangan

43300    43400    47100    47110    47120    62000

Cheras 9 Miles

43200    43300    43207    56000    56100



31.          Upon delivery of the Product, you are required to sign for acknowledgment of such delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the acknowledgment.

32.          All goods must be received by an adult aged eighteen (18) years and above (“Recipient”). Should the driver doubts the age of the Recipient, he request such person to show an identity card to prove the Recipient’s age, failing which HNF reserves the rights not to hand over or deliver the goods.


33.          Ordered Products shall be ready for collection within two (2) working days from the day of Confirmation of Order is issued to the customer via email. Collection can only be made within the selected store’s business hour upon notification via Email/SMS to the contact keyed in by the Customer in the registration of the account.

34.          Collection shall be made only at the following store:-


No. 116 & 118, Jalan SS15/4B, SS15,

Subang Jaya, 47500 Selangor, Malaysia.

35.          In the event the Customer is not personally available to collect at the selected store, an authorized representative may collect on behalf provided the Customer had indicated or emailed to us to update the representative’s information and the representative must be over eighteen (18) years of age with possession of an official ID (eg. NRIC/Passport). You or your representative may be required to produce proof of identity as per the email on collection of Products and you or your representative shall acknowledge receipt of the collection of the Products. HNF reserves the right to withhold the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

36.          A reminder via phone call and/or email shall be sent to the customer within fourteen (14) days from the day the Confirmation of Order has been sent. In the event if the order is not collected within thirty (30) days from the day the Confirmation of Order has been sent, a monthly penalty fee (i.e. storage fee which may vary depending on the type of item or quantity of orders) will be imposed. No Refund will be granted under such event.


37.          Return/Exchange of Products or refund can only be made under the following circumstances:

a.            If any Product has been delivered in a damaged or defective condition 

b.            If any Product is incorrect

c.             If any Product is expired or out of stock

38.          Provided Always that the Customer shall return to HNF the aforesaid Defective Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Confirmation of Order, payment and delivery of the Products.

39.          Customer shall examine the Products immediately upon delivery/collection for any damages, defective, incorrect or deficiencies (Hereinafter referred to as the “Defective Product”). Customer must notify our customer service via email to hnfestore@gmail.com or Contact Us page on our Site any Claim (if any) within seven (7) days upon receiving the Products (Return Notification) in order to be eligible for return and exchange of such Defective Product; otherwise we shall have the discretion to refuse your claim.

40.          Upon receipt of the Return Notification, we shall review and decide for an exchange. Once approved, you will receive an EMAIL/SMS confirmation for Product exchange.

41.          We will inspect the Defective Product upon return by you. If one or more of the conditions in paragraph 37 above is fulfilled (“Approved Return”), you are eligible for an exchange of the product if the product is available in our stock, or for a refund to be made to you within thirty (30) days from the approved return date should the Product is out of stock or unavailable.

42.          RETURN IN STORE, any Product(s) which is found to be a Defective Product inside the packaging after collection/delivery, you may return and bring back the Defective Product to the store within seven (7) days presenting a valid receipt of the purchase of such Product at the following address:


No. 116 & 118, Jalan SS15/4B, SS15,

Subang Jaya, 47500 Selangor, Malaysia.

Exchange or Refund shall be dealt according to paragraph 41.

43.          RETURN BY MAIL, upon a confirmation for Product exchange, you are required to send back the Defective Product(s) to us via a reliable courier service company to our Store at the following address:-


No. 116 & 118, Jalan SS15/4B, SS15,

Subang Jaya, 47500 Selangor, Malaysia.

Exchange or Refund shall be dealt according to paragraph 41.

44.          NO REFUND is allowed, unless the Product ordered or Product to be exchanged is out of stock or unavailable. HNF will proceed to fulfill the remainder of the Order in accordance to these Terms and Conditions.


45.          The Products and content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy, quality or legality. Unless expressly stated to the contrary and to the fullest extent permitted by law, HNF hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

46.          HNF shall under no circumstances be held liable to the Customer for any indirect, consequential and punitive damages compensation.


47.          You agree to indemnify, defend, hold harmless HNF, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.


48.          Notwithstanding any other provision of this Agreement, HNF may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without notice or liability to you or any other person. HNF may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person.


49.          HNF respects the privacy of individuals with regards to Personal Data. This Personal Data and Privacy Policy is framed in accordance with the Personal Data Protection Act 2010 ("Act"). For the purpose of this Personal Data and Privacy Policy, "Personal Data" shall have the same meaning as endorsed to it in the Act. By using the Site, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please do not use the Site. HNF may change this Personal Data and Privacy Policy from time to time and you are advised to check the said policy on a regular basis.

50.          HNF does not sell, share or trade customers’ personal information collected online with third parties.

51.          HNF will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you

52.          We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

53.          When you register an account with HERBS ‘N’ FOOD in our Site, the personal information we collect may include your:


                Billing Address

                Delivery Address

                Email Address

                Telephone Number

                Mobile Number

                Date of Birth


54.          The personal information we collect from you will be used in some or all of the following ways:

a)            To contact you in regards to your purchases from HNF in the Site;

b)            To provide you with relevant product information;

c)            To process your orders and payment transactions;

d)            To deliver the products you have purchased from HNF;

e)            To update you on the delivery status of the product and for customer support purposes;

f)             To provide you with the services and information offered through our website;

g)            To conduct research/surveys to improve our services; and

h)            To resolve disputes and troubleshoot problems.

55.          When you visit the Site, our system will record your visit and information such as follows:-

a)            IP address

b)            Browser type

c)            The pages you visited in the Site

d)            The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

56.          We use cookies and similar technologies to collect data about your use of the Site. For your information, Cookies are small computer files that can be stored on your computer for the purposes of obtaining configuration information and analysing your browsing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies by modifying the Internet options.

57.          The debit/credit card and/or banking information provided by you to HNF will be stored in an utmost confidential manner. HNF may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the debit/credit card or bank account. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.

58.          All reasonable efforts and practical steps are taken to ensure that any Personal Data held by HNF is kept up-to-date and is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.

59.          You may at any time opt out from receiving any marketing materials from us at any time, any requests in relation to the above shall be in writing (by email) and addressed to Customer Service at hnfestore@gmail.com.


60.          In the event that HNF’s performance is prevented by reason of "force majeure". HNF shall not be liable for any delay or failure in our performance caused by or resulting in from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.


61.          All pictures and images of the products displayed on this Site constitute an invitation to treat and are for illustration purposes only. The actual size, dimension, label, vintage and colour of the products may differ.

62.          The descriptions on this Site, for the products supplied or sold are necessarily subjective but are intended to give a general description of the products to the best of HNF’s knowledge. No such description can ever replace the information acquired during a visit to the physical store.

63.          HNF shall not be liable to the Customer for any ullage or for any deterioration in the condition of any wine (which may occur naturally to all wines regardless how well cared for), whether that wine is in reserve storage with HNF or stored separately by or on behalf of the Customer.

64.          The headings and sub-headings in these Terms and Conditions are inserted merely for convenience of reference and shall be ignored in the interpretation and construction of any of the provisions contained herein.

65.          If any provision or any part of any provision of these Terms and Conditions which are illegal, void prohibited or unenforceable shall be ineffective to the extent of such illegality, void, prohibition or unenforceability without invalidating the remaining provisions hereof and any such illegality, void, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other provision contained herein.

66.          This Agreement shall be governed by and construed in all respects in accordance with the laws of the Malaysia.

67.          This Agreement constitutes the entire agreement between the parties.


No. 116 & 118,

Jalan SS15/4B,

SS15, Subang Jaya,

47500 Selangor, Malaysia.

Attention            : Customer Service Executive

Careline              : +603-5633 9709

Email                   : hnfestore@gmail.com