Shipping

1. HNF shall use reasonable steps to deliver the Ordered Products to the delivery address specified and keyed in by the Customer but HNF cannot guarantee any firm delivery time and HNF shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of HNF.

2. Your order will be delivered to you via the service of a courier service company appointed by HNF. At this juncture, delivery service is only extended to the Klang Valley postcodes listed in the table below. Please allow three (3) working days for delivery from date of HNF’s Confirmation of Order. Please note that we will not accept any delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. Should delivery to some locations is not possible,we shall contact you to arrange for delivery to an alternative address.

Postcodes covered under Klang Valley:                

Kuala Lumpur, KLCC, Ampang, Batu Caves                     

50000     50050     50088     50100     50200     50250     50300     50350     50400     50430     50450     50460     50470

50480     50490     50500     51000     51100     51200     52000     52100     52200     53000     53300     54000     54100       

54200     55000     55100     55200     55300     56000     56100     57000     57100     58000     58100     58200     59000

59100     59200     60000     68000     68100                                                                                                                                

Petaling Jaya, Ara Damansara, Tropicana, Mutiara Damansara

46000     46050     46100     46150     46200     46300     46350     46400     46500     47300     47301     47308    47400

46410     47810     47820     47830                                                                                                       

Subang Jaya, USJ,Sunway                                                                   

47200     47500     47510     47600     47610     47620     47630     47640     47650                   

Puchong                                                                                                                                         

47100     47110     47120     47130     47140     47150     47160     47170     47180     47190   

HICOM Glenmarie, USJ Heights, Bukit Jelutong, Shah Alam

40000     40100     40200     40300     40400     40450     40470                                                            

Klang                                                                                                                  

42100     41000     41100     41150     41200     41250     41300     41400   

3. Upon delivery of the Product, you are required to sign for acknowledgment of such delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the acknowledgment.

4. All goods must be received by an adult aged eighteen (18) years and above (“Recipient”). Should the driver doubts the age of the Recipient, he request such person to show an identity card to prove the Recipient’s age, failing which HNF reserves the rights not to hand over or deliver the goods.

COLLECTION

5. Ordered Products shall be ready for collection within two (2) working days from the day of Confirmation of Order is issued to the customer via email. Collection can only be made within the selected store’s business hour upon notification via Email/SMS to the contact keyed in by the Customer in the registration of the account.

6. Collection shall be made only at the following store:-

           HERBS ‘N’ FOOD SDN BHD (194352-M)

           No. 116 & 118, Jalan SS15/4B, SS15,

           Subang Jaya, 47500 Selangor, Malaysia.

7. In the event the Customer is not personally available to collect at the selected store, an authorized representative may collect on behalf provided the Customer had indicated or emailed to us to update the representative’s information and the representative must be over eighteen (18) years of age with possession of an official ID (eg. NRIC/Passport). You or your representative may be required to produce proof of identity as per the email on collection of Products and you or your representative shall acknowledge receipt of the collection of the Products. HNF reserves the right to withhold the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

8.  A reminder via phone call and/or email shall be sent to the customer within fourteen (14) days from the day the Confirmation of Order has been sent. In the event if the order is not collected within thirty (30) days from the day the Confirmation of Order has been sent, a monthly penalty fee (i.e. storage fee which may vary depending on the type of item or quantity of orders) will be imposed. No Refund will be granted under such event.

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